Vol. 4 No. 2 (2019): Service Delivery and Customer Satisfaction

Articles

• Work Life Balance and Its Effects on Employees Performance in selected Public Institutions at Federal Government of Ethiopia

  Desta Mulugeta, Asnakech Tufa, Jemila Hussein

  1-15

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• Assessment of Counterproductive Work Behavior in Service Delivering Employees: The Case of Ethiopian Electric Utility

  Kumneger Fikre, Wubalem Arefaine

  16-32

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• Factors Affecting Job Satisfaction of Ethiopian Revenue and Customs Authority Employees at Head Office

  Mahtem Mebratu

  33-48

  • PDF

• Assessment of Customer Satisfaction on Public Employees Transport Service Delivery: The Case of Public Service Employees’ Transport Service Enterprise (PSETSE)

  Sofoniyas Mekonnen

  49-60

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• Practices, Challenges and Prospects of Social Security Management in Public Servants Social Security Agency in Addis Ababa

  Shemelis Zewdie, Temesegen Dagne , Mekdes Tadege

  61-77

  • PDF