The Practice and Challenges of Government Employees and Transport service provision in Addis Ababa

Abstract

This study was conducted to evaluate current practice, major challenges, and effects of service provision of public transport service enterprise on performance of government employees. Both qualitative and quantitative research designs were employed. The result shows there are areas where the enterprise is good at, i.e., time and security related issues, while there are areas like comfort that need strong improvement. Numerous challenges exist in the system, similar to those in other urban transport systems in Addis Ababa. Current urban development levels, financial problems, competing demands, an ever-increasing number of service users, etc., are among the challenges that affect the provision. Each problem affects the efficiency and effectiveness of transportation. Based on the identified results, possible courses of action are proposed so as to give insight to the enterprise to understand the key factors that affect its service quality and its effect on employees' performances.